Due to limited funding, the program is not able to serve everyone that submits a Client Intake Form and submission of this form does not guarantee you will receive rental assistance.
Have back rent and need assistance? Fill out the Client Intake Form for United Way’s Rental Assistance and Eviction Prevention Program below to check if you’re eligible.
Check the status of your request.
One of our partners, The Housing Justice Project, provides free legal assistance and interpreters to low-income renters (tenants) facing eviction in King County. Call them at the number below.
Check out our FAQs or fill out our support form for additional support.
Please note that submitting this form does not guarantee assistance through this program.
What Our Program Does:
Provides monthly rent help to eligible households.
Eligibility Requirements:
What Our Program Doesn’t Do:
Your household has been added to the random household selection pool, but was not selected this week.
Selected households will be notified via email about their next steps. If not selected, do not complete another Client Intake Form. You will remain on the waitlist if not selected.
Your household was selected to apply for rental assistance and you were assigned a case manager.
If you have not completed your application (this is different from the Client Intake Form), please check your inbox and junk/spam folder for emails from your case manager or United Way.
Congratulations! Your application was approved!
Our rental assistance team has processed the payment to your landlord. Your landlord should receive their payment in 2-4 weeks.
Have a question not covered in our FAQs? Fill out the Rental Assistance Support form below, and a member of our team will get back to you. Please note that response times may be longer than usual due to the high demand for assistance in our community.
Because our selection process is random, we are unable to prioritize case. We know you are going through a stressful time and that you need assistance as soon as possible. Unfortunately, there are a lot of renters who need assistance as soon as possible. Random selection helps us make sure we are treating all renters equitably.
PLEASE do not submit a support form ticket asking us to select you because of your situation. WE WILL NOT RESPOND TO THESE INQUIRES.
If you live in King County, Washington and are behind in rent, complete this Client Intake Form and we will contact you if you are selected to formally apply to receive rent assistance. At that time, we will send you information about the next steps you will have to complete to be considered for eligibility of rental assistance.
Use our Status Checker to see if you have already signed up on the Client Intake Form.
The Client Intake Form and Rental Assistance Application are two separate forms. The Client Intake Form expresses your interest in receiving assistance. The Rental Assistance Application can only be completed if you have been Selected for assistance.
You will need the following information to complete the Client Intake Form:
If you have been Selected and are completing your Rental Assistance Application, you will also need to provide:
Tenants will not be required to provide a Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN). There are no citizenship requirements to receive assistance.
You will be contacted by a case manager if you are Selected to complete your Rental Assistance application. Monitor the email address and phone number you provided on your application; check your spam/junk folders.
If Selected, you will receive an two emails with the subjects:
Check your email for your Connect Portal Invitation; the subject of the email is “Online Connect Access” and it contains your unique link to the Connect Portal.
Once you have created your account, you can log back in with this link: https://uwkc.socialsolutionsportal.com/login
If you need additional help, contact your case manager.
The amount of assistance you receive is determined by what your household owes. Our program is never able to provide more than $10,000 of rental assistance per household and you are only eligible to be selected from our program every two years, even if you move. This is due to limited funding and a high need for help. Assistance can include up to 2 months of future rent, if the renter is eligible.
Your landlord/property manager will need to provide a lease, written documentation of the charges and payments to your rental account (rent ledger) and W-9 for payment processing. Other documentation may be required as needed. This will be resolved by the case manager processing your assistance.
You do not have to contact your landlord/property manager for these documents; that is the responsibility of your case manager.
Once your Rental Assistance Agreement is signed, the case is put under review before payment is processed. Payments are typically issued within 2-3 weeks after approval.
No, rental assistance funds are provided by the federal and/or state government as a grant. They are NOT a loan and do not have to be paid back.
If you are selected for rental assistance and your landlord/property manager refuses to participate or refuses to accept the terms of assistance, we are not able to provide assistance. Our program requires landlords/property owners to participate in order to receive assistance.
We know that communication from your landlord may be scary. No matter what your landlord says, your landlord CANNOT evict you from your unit without going through a court process (RCW 59.18.290, RCW 59.18.300). You can find more information about the eviction process, including a timeline, on the Tenants Union website.
Please call the Housing Justice project at (206) 580-0762 right away if you are served with an eviction lawsuit or summons.
An eviction “lawsuit is made up of two documents served together called the “Summons and Complaint.” They will both have numbers running down the left side of the page and the upper left-hand corner will say your name (defendant) vs. the landlord (plaintiff).”
We select households completely at random. There are a lot of people needing rental assistance, so we cannot tell you when you will be selected.
PLEASE do not submit a support form ticket asking when you will be selected or where you are on the list. WE WILL NOT RESPOND TO THESE INQUIRES.
Completing the Intake Form screens your household for eligibility:
If you received an email saying your Intake Form was denied but you meet all of these requirements, please complete a Request to Update Client Intake Form.
Yes! If you have been selected to move forward in the rental assistance process, you can login to your portal here: https://uwkc.socialsolutionsportal.com/login?redirectUrl=/
If you have been selected to move forward in the rental assistance process, you can login to your portal at https://uwkc.socialsolutionsportal.com/login?redirectUrl=/ to update any of your information.
If you have not been selected, you can complete a Request to Update Client Intake Form.
If you are Selected to Apply for rental assistance, your case manager will contact you by phone, text, and/or email. You will be contacted by one of our trusted community partner agencies:
When your application was approved, we emailed you a document called the “Payment Agreement Form” or “Tenant Payment Notice.” This document will state which program funding you received.
