Get answers to common support questions.
How do I create tickets through the IBM Support portal?Submit and track tickets in the new IBM Support portal, which offers the following self-service capabilities:
Follow the steps in this article and learn how to open an IBM Support case.
Watch the video and learn how to conduct a search in the IBM Support community.
Watch the video (2:29) How do I access the IBM Support forums?Watch the video outlining how to use the IBM Support community forums.
Watch the video (2:38) How do I request access to my company's IBM Support account?Watch the video and understand the steps to request access to your company’s IBM Support account.
Watch the video (1:34) How do I manage my IBM Customer Number?Watch the video, for account administrators, demonstrating the steps to manage support access requests to your company’s Support account.
Watch the video (2:19) What are IBM policies for supporting previously released versions of Aspera products?IBM Aspera supports upgrades of the two most recent versions of a release. Tickets submitted for products preceding the two most recent versions will be referred to professional services for assistance to upgrade.
The IBM partner ecosystem is composed of hundreds of industry-leading technology partners that integrate superior transport capabilities into their own offerings. No matter what your specific data transfer requirements are, IBM Aspera’s international network of expert reselling partners and distributors can provide you the capabilities you need.
